We are a leading Retention Marketing services company dedicated to assisting our customers with their marketing needs across various campaigns. We pride ourselves on delivering exceptional customer service and technical support to ensure the satisfaction and success of our customers.
We are seeking 4 dedicated and experienced Customer Success Managers to join our team. We’re looking for someone who can manage people, priorities, and pressure, all with clarity. This role comes with autonomy, ownership, a high-performing team, and serious growth opportunities. The ideal candidates will be responsible for managing client inquiries and ensuring seamless communication between clients and our operations team. The Customer Success Manager will play a crucial role in maintaining client satisfaction and facilitating the resolution of technical issues.
Responsibilities:
Respond promptly and professionally to client inquiries via email, phone, and chat.
Effectively communicate client requests, tickets, and requirements to the technical/operations team.
Maintain detailed records and track all communication requests, updates, and questions from customers.
Send follow-up communication to both customers and the operations team for urgent requests, ensuring all necessary information is provided for timely resolution.
Keep customers informed about the progress and resolution of their requests, concerns, and tasks.
Collaborate closely with the operations team to ensure efficient handling of client issues and inquiries.
Continuously strive to improve client satisfaction and identify areas for process optimization.
Keep all communication clear, structured, and proactive
Build long-term client relationships based on trust and delivery
Requirements:
We’re looking for individuals who are calm, clear communicators and can manage people and priorities like a pro.Must-Haves:
1–3 years of experience in client- or customer-facing roles (agency preferred)
Excellent written and spoken English, communication is your superpower
Proven ability to manage multiple clients, timelines, and internal teams
Problem-solving mindset, you take initiative and close loops
Comfortable with tools like Slack, ClickUp, and Google Workspace (or quick to learn)
Bonus If You Have:
Experience with Klaviyo, email marketing, or eCommerce brands
Background in retention marketing, performance marketing, or creative strategy
A brain that enjoys bringing structure to chaos
Soft Skills That Matter Most:
Calm under pressure, clear in chaos
Lead conversations with intention, not emotion
Act as a bridge between strategy, design, and clients
You’re already thinking two steps ahead, no handholding needed
Benefits:
20 Paid Holidays
Highly competitive compensation package.
Company provided accommodation for non-residents of Bahawalpur
Health insurance coverage (after 2.5 years with us)
Memberships to various sports clubs and gyms (after completing 1 year with us).
Weekly cricket games in a dedicated sports arena (Immediately)
Opportunities for national and international trips, including travel and accommodations for out-of-city staff (after completing 1 year with us).
Dynamic and supportive work environment within a fast-growing team of 60, with plans to expand by 20 more hires this quarter.
If you are a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the Customer Success Manager position and join our dynamic team, and contribute to our mission of providing top-notch retention marketing services to our customers.
