Customer Support

Description

We are a leading Retention Marketing services company dedicated to assisting our customers with their IT/marketing needs across various campaigns. We pride ourselves on delivering exceptional customer service and technical support to ensure the satisfaction and success of our customers.

We are seeking 4 dedicated and experienced Customer Success Managers to join our team. The ideal candidates will be responsible for managing customer inquiries and ensuring seamless communication between clients and our operations team. The Customer Success Manager will play a crucial role in maintaining client satisfaction and facilitating the resolution of technical issues.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via email, phone, and chat.
2. Effectively communicate client requests, tickets, and requirements to the technical/operations team.
3. Maintain detailed records and track all communication requests, updates, and questions from customers.
4. Send follow-up communication to both customers and the operations team for urgent requests, ensuring all necessary information is provided for timely resolution.
5. Keep customers informed about the progress and resolution of their requests, concerns, and tasks.
6. Collaborate closely with the operations team to ensure efficient handling of customer issues and inquiries.
7. Continuously strive to improve customer satisfaction and identify areas for process optimization.

Requirements:

• Excellent English communication skills, both verbal and written.
• Proven experience in customer service or technical support roles.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer support software and tools.
• Ability to work independently and as part of a team.
• Flexibility to work 8 hours per day.
• Compulsory to work from the office in Model Town A, Bahawalpur for the first 12 months, with the possibility of transitioning to remote work.

Benefits:

• 12 Paid Holidays
• Highly competitive compensation package.
• Company provided accommodation for non-resident of Bahawalpur.
• Flexibility to work from office and home (after completing 1 year with us)
• Health insurance coverage (after 2.5 years with us)
• Memberships to various sports clubs and gyms (after completing 1 year with us).
• Weekly cricket games in a dedicated sports arena (Immediately)
• Opportunities for national and international trips, including travel and accommodations for out-of-city staff (after completing 1 year with us).
• Dynamic and supportive work environment within a fast-growing team of 30, with plans to expand by 20 more hires this quarter.

If you are a proactive problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for the Customer Success Manager position and join our dynamic team and contribute to our mission of providing top-notch retention marketing services to our customers.